Ipe Decking Tile
Bellus Traba International S.R.L. warrants Diamond Essence Products to be free of defects in material and workmanship under normal use for a period of 10 years from the time of purchase. The product is warranted against defects in material and workmanship on all wood and plastic carriages.
Warranty is subject to normal household, commercial or patio usage, from the date of purchase. When making a claim under this warranty, the holder should contact the distributor (or retailer) from whom the purchase was made. Transportation to and from the Distributor (or retailer) is the sole responsibility of the distributor.
Special attention has been given to your new wood product to ensure lasting satisfaction and durability. Diamond Essence Products has protected each solid wood, with a coat of oil that contains a UV protector for exterior usage, however a coat of Woodrich Hardwood Wiping Stain or Cutek Green to preserve the exterior decking is required after installation, to ensure long lasting protection for the wood. Warranty is voided if the coat of oil after installation is not made.
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The term “defect” as it is used in this warranty is defined as a flaw or deficiency that may affect the use for which the product is intended.
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This warranty applies only under standard household and commercial conditions for use, and does not cover defects caused as a result of, neglect, deliberate damage, abuse, personal alterations, accidents, and maintenance that does not comply with the instructions which form part of this warranty.
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Only the original owner purchaser holds the right to a valid warranty.
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The warranty is valid only if the purchase is made from an authorized retailer for Diamond Essence Products. When making a claim under this warranty, the holder must contact the retailer from whom the purchase was originally made. Transportation to and from the retailer is the responsibility of the purchaser.
Exclusions:
Bellus Traba International S.R.L. warranties described above will not apply and Bellus Traba International S.R.L. will not in any way be liable in the event of:
A. Improper Installation: Performance of the Diamond Essence Products is dependent upon proper installation and following of the instructions sheet, which forms part of this warranty. This includes the oil required after installation, which needs to be made to maintain the warranty.
B. Improper Maintenance: Maintenance must be in strict accordance with the instructions and recommendations found in the Instruction Sheet.
C. Normal Environmental Conditions: Our products are warranted to perform in what we consider to be normal applications for exterior (or interior) decking. Not included in extreme environmental conditions.
D. Misuse: As well as we make our tiles, we cannot be expected to, and will not, assume responsibility for damage caused directly or indirectly by misuse, abuse, accident or use that is not consistent with our instruction sheet. Accordingly, no warranty is provided for any damage due to inadequate care or other factors including, without limitation, stains by chemicals not adequate for exterior decking, worn or narrow-heeled shoes (including heels that have 6mm of diameter or less), furniture or heavy equipment movement, damage caused by heavy items, by impact, scratches, or scarring caused by pets, abrasive, sharp or pointed items.
E. Alterations/Repairs: Alterations to any Diamond Essence Products product will void any and all express or implied warranties. No warranty is provided to cover repairs (unless and only to the extent performed under warranty by Bellus Traba International S.R.L.).
F. Reinstallation: In the event that Bellus Traba International S.R.L. is obligated, or elects, to replace or reinstall warranted tiles or wood slats, Bellus Traba International S.R.L. shall in no manner be obligated to provide for or incur the costs of removing or re-installing the defective tiles or resurfacing or refinishing the replaced or surrounding flooring or to provide for the cost thereof unless and to the extent expressly provided in the Warranty Description, above. No obligation to replace or repair shall extend to any sub floor materials, adhesives, supplies or other items consumed in the course of removal, installation or refinishing.
Otter Creek is the registered distributor for Diamond Essence products in North America. They can be reached at 1-800-981-3590. They have a list of registered dealers in Canada.
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